KoochyRoo FAQ
I am worried about my credit card details being stolen if I use them to buy from the Internet. What does koochyroo do to prevent fraud?
All our credit card/debit card transactions are handled by Google Checkout or Paypal. These are well established sites with built in fraud protection. We do not handle (or have access to) your credit card details.
Quote from PayPal
It’s safer: When you pay with PayPal your financial details are never shared with sellers or retailers, so you’re more protected against fraud.
It’s faster: Because you don’t have to type in your card details each time you pay, you can check out faster online. You can also get eBay items delivered more quickly, as you can pay the seller instantly.
It’s easier: PayPal is the preferred web payment method in the UK because it’s simply a smarter, savvier way to pay online. All you need is your email address and a password to pay in just a few clicks.
See Benefits of Paypal
Quote from Google Checkout
Use one login everywhere: With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and delivery information in one place.
Shop with confidence: Our fraud protection policy covers you against unauthorised purchases made through Google Checkout, and we don't share your purchase history or full card number with sellers.
Control spam: You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.
See Benefits of Google Checkout
We have tried to simplify the checkout process therefore, we do not require you to sign up to our site before making a purchase. All your purchase details are handled by Paypal or Google Checkout. You can however sign up to provide comments on your sling purchase. We only require minimum details for this and will not share your details with anyone else.
I am looking for a sling but I don't know where to start – how do I know which sling to choose?
A good starting point for choosing a sling is our article on types of sling, which gives a run down of the pros and cons of different slings. Then you can take a look at our babywearing for beginners article, which provides lots of useful advice and resources. Finally, you could get advice from a local sling group or sling advisor.
What is the difference between sling A and sling B?
Sometimes two slings can seem very similar in use and specification. The best guide to teasing out the differences is to check relevant product reviews- we have some on our web page but there are other more comprehensive review pages listed on our links page. Another great way to compare similar slings is to try them out with a local sling group or sling advisor.
Can I have a one-to-one demonstration to see how various slings are used?
Yes, if you live in or around Bolton, you can arrange a demonstration from one of our experienced sling advisors. Please phone or email us to arrange this. All demonstrations are subject to a fee of £10, which is refundable against any purchase.
Can I have a group demonstration?
Yes, if you live in or around Bolton, you are welcome to arrange a group demonstration from one of our experienced sling advisors- it's a fun reason to socialise, you can get a second opinion on your choice of sling, and spread the babywearing love! As an added bonus, we offer 10% off for groups of 5 or more. All demonstrations are subject to a fee of £10, which is refundable against any purchase. From time to time, we may hold free local drop-in demonstrations. If we have any planned, they will be listed on our News page, or our Facebook page.
Can you advise on sling sizing?
Yes, each product has a sizing chart, but if you are unsure about which to choose, then you can phone or email us for a telephone consultation or to arrange a one-to-one demonstration.
Can I order my chosen sling in a different size/colour?
The slings we have available are all listed in the shop section of our website. If they are not listed, then they are not available at the moment. You can check future stock by checking our Coming Soon page. You can also register your interest in a certain sling here.
Can I preorder a sling?
You can preorder any item from our Coming Soon Page. The terms remain the same as with any other order, but the delivery time may be significantly longer. Please check the Coming Soon page for details of estimated delivery times for specific slings.
My chosen sling is out of stock, when will you have it back in stock?
If we are expecting an item in stock soon, then it will be listed on our Coming Soon page.
How long will it take for my sling to arrive?
We always aim to post within 2 working days of receiving your order, and we use royal mail first class delivery service, which aims to deliver the parcel the next working day, including Saturday. In general, we recommend allowing a week for delivery.
I need my sling for a certain date, can you guarantee delivery?
We recommend allowing a week for delivery. If you require a sling more urgently, we may be able to use a special delivery service for a small additional cost. If you will require this then please phone or email us to discuss this before you place your order, to prevent disappointment.
How much do you charge for postage?
All our prices include free first class royal mail delivery within the UK.
Do you ship overseas/worldwide?
No, we only post to UK addresses.